Annual mortgage statements will be available on the Customer Portal between February 17th and 24th depending on your mortgage product. You will then receive additional details by email and can expect to receive your statements by mail approximately one week later.
Feedback, Accessible Formats & Communication Supports
MERIX is committed to providing accessible information in an ongoing effort to make services available to customers, clients and employees of MERIX. The purpose of this policy is to ensure that every reasonable effort is made to provide materials in alternate formats, upon request. MERIX will make every effort to provide materials in an accessible format upon request. If materials are not able to be converted to an accessible format, MERIX will provide details of the reasoning behind why the material cannot be converted. In this case, MERIX will provide a summary of the requested information or communications in a format that is suitable for the person with a disability.
Accessible Websites & Web Content
MERIX will continue to make its website and web content conform to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A by January 1st, 2014 and increasing to Level AA by January 1st, 2021. MERIX’s internet and intranet websites, technology solutions, communication materials, telephone communications and in-person interactions will be based on accessibility best practices.