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If you are facing immediate financial hardship as a result of COVID-19 and at risk of missing a mortgage payment, please email [email protected] with your name, mortgage number, property address, how you have been financially impacted (for example illness, income disruption, or self-isolation) and the phone number to best reach you. We will get back to you at our first opportunity. Click here for details.

Please note that our email and call volume is at an unprecedented high and there will be a 3-5 business day response time, but rest assured we will get back to you. Please help us by reducing calls to the center if you are not currently experiencing any financial hardships so that those with an immediate need can get the assistance they require.

For all other inquiries, please fill out the contact form below and one of our friendly MERIX Financial team members will reach out to you as soon as we can.


Reach our Customer Service line Monday to Friday from 8:00am to 8:00pm (ET&PT) at 1-877-637-4911 or at [email protected]

Reach our Toronto Underwriting Centre Monday to Friday from 9:00am to 5:00pm (ET)

Reach our Vancouver Underwriting Centre Monday to Friday 9:00am to 5:00pm (PT)