With the news of a possible Canada Post labour disruption that could begin on Thursday, May 22, 2025, we wanted to let you know that your mortgage is always accessible by logging in to our customer portal. If you need us, our customer service team is happy to help. Contact us here.
Don’t forget to sign up for electronic documents in MyMERIX for convenient and consistent access to all your mortgage documents.
Our Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m.*:
If you obtained your mortgage:
Before May 1, 2023
Phone: 1-877-MERIX-14 (1-877-637-4914)
Email: [email protected]
On or after May 1, 2023
Phone: 1-833-631-0091
Email: [email protected]
If you obtained your mortgage:
Before May 1, 2023
Phone: 1-866-675-7022
Email: [email protected]
On or after May 1, 2023
Phone: 1-833-631-0093
Email: [email protected]
Phone: 1-844-307-9248
Email: [email protected]
Not sure when you obtained your mortgage?
Contact us and we’ll be happy to help.
MERIX: 1-877-637-4914 or [email protected]
Lendwise: 1-866-675-7022 or [email protected]
If you are a broker already signed up with us, please reach out to your Personal Account Manager or Business Development Manager.
For underwriter inquiries, please call 1-877-637-4911.
* Time zones may vary
MERIX and Lendwise customers: If you obtained your mortgage before May 1, 2023, your Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m. EST. If you obtained your mortgage on or after May 1, 2023, your Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m., across all time zones.
NPX customers: Your Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m. EST.
