Annual mortgage statements will be available on the Customer Portal between February 17th and 24th depending on your mortgage product. You will then receive additional details by email and can expect to receive your statements by mail approximately one week later.
Are you an existing homeowner?
Our Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m.*:
If you obtained your mortgage:
Before May 1, 2023
Phone: 1-877-MERIX-14 (1-877-637-4914)
Email: [email protected]
Live chat: click here
On or after May 1, 2023
Phone: 1-833-631-0091
Email: [email protected]
If you obtained your mortgage:
Before May 1, 2023
Phone: 1-866-675-7022
Email: [email protected]
Live chat: click here
On or after May 1, 2023
Phone: 1-833-631-0093
Email: [email protected]
Phone: 1-844-307-9248
Email: [email protected]
Live chat: click here
Not sure when you obtained your mortgage?
Contact us and we’ll be happy to help.
MERIX: 1-877-637-4914 or [email protected]
Lendwise: 1-866-675-7022 or [email protected]
Are you a broker?
If you are a broker already signed up with us, please reach out to your Personal Account Manager or Business Development Manager.
For underwriter inquiries, please call 1-877-637-4911.
Other inquiries
* Time zones may vary
MERIX and Lendwise customers: If you obtained your mortgage before May 1, 2023, your Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m. EST. If you obtained your mortgage on or after May 1, 2023, your Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m., across all time zones.
NPX customers: Your Customer Service team is available Monday to Friday, 8 a.m. to 8 p.m. EST.